What is the added value of Enterprise Support?
Strengthen your team's skills
We also support our customers in Application Lifecycle Management. The SAP Solution Manager is available for on-premise focused customers. For customers with a cloud orientation, we are creating an additional option with SAP Cloud ALM. With SAP Cloud ALM, SAP plans a cloud-based application lifecycle management offering that can help manage customers’ cloud solutions requirements.
With SAP Solution Manager, an application lifecycle management tool, your users can submit service requests, errors, notices, or problems directly to us. Our support staff then remotely handle message handling and problem resolution.
SAP Application Management Services
Your SAP® systems are mission-critical, must be readily available and function smoothly. However, no software solution is technically always trouble-free.
The SAP provides support packages (SAPK-60735INEAHRCGB, SAPK-60736INEAHRCGB) and SAP Notes (2122631, 2106115, 2106114, 2 126181), a new class that makes the P60 control certificate easily displayed in the ESS. The class CL_HRESS_P60_GB is in the package PAOC_ESS_PER_GB. With the GET_FORM_DATA method, you can access a form directly as a PDF and install it into your own application. To do this, you specify the personnel number of the person and the corresponding parameters of the type HRESS_T7GB_ESS_F as the import parameter.
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
The SAP Standard Support offer for On-Premise solutions will continue to exist.
Our latest customer satisfaction survey confirmed us in terms of fast response and high solution competence.