The quick look at the SAP Support connection
Create a Security and Compliance Roadmap
By delegating your SAP application management to a trusted AMS vendor, you enable your internal IT department to focus on its core competencies and realise innovation. This way, you can relieve the burden on your professionals and give them the opportunity to focus on more strategic tasks.
SAP Support Portal allows any SAP customer to search for and download SAP OSS notes for questions and problems. 80% of these SAP hints contain coding corrections to solve the technical problem. Most SAP hints contain the description of the complication from a business perspective as well as the technical solution. The Transaction SNOTE implementation tool for coding corrections helps the customer implement SAP hints. A variety of SAP hints are available in German and English. Automatic translations are available from English to Chinese, French, Italian, Japanese, Russian, Korean, Spanish and other languages.
Relief for teachers
Hosting support offers a number of benefits, including guaranteed availability of your systems, back-up and disaster recovery. Developed in collaboration with our hosting partner T-Systems, the Managed Multi Cloud offering offers you the best value for money for your cloud infrastructure and gives you the choice of how to operate your SAP solutions. It offers you the flexibility of a pay-as-you-go service with flexible monthly subscriptions, so no initial investment is required.
The first stage of cooperation is always to determine the needs of your company and SAP users. Knowing which processes are critical to your business is the key to ensuring business continuity.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
Customers prefer to help with questions directly in the application they use.
At times of high utilisation, such as end-of-year inventory, AMS team members also support.