Technical Quality Manager
Prioritise critical areas and roadmap for next steps
A big advantage: Because Salt Solutions is now well acquainted with the SAP system landscape of Schmersal, the Salt team can quickly step in even in the event of bottlenecks in large projects. For example, in November 2018, Salt Solutions was able to step in at short notice with the task of displaying special prices for Chinese customers in the system as part of the SAP introduction in China, so that they are automatically taken into account from the customer order to the invoicing - also for intercompany billing.
Each request to the service is catalogued by a ticket system and then processed. This helps to identify specific problems in the application of the systems more quickly and can be systematically fixed or improved.
Current systems - anytime
Our latest customer satisfaction survey confirmed us in terms of fast response and high solution competence. In the survey, our customers were repeatedly satisfied with our services. They gave us the overall score "very good.".
Discover new opportunities for using SAP in your business. With our consulting services you can realise your idea of the digital company with practical strategies and excellent results.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
Define a comprehensive IT strategy and corporate architecture to support best-in-class business processes.
The IBA Group employees certified by the Vendor ensure SAP support according to ITIL: They will identify customer requirements, build service portfolio, implement processes and functions that are important to companies (software service knowledge and configuration management, etc.), create responsibility mask (RACI), train users and ensure software service and infrastructure support.