Supports all SAP solutions
Which support level suits you?
In second- or third-level support we solve your problem tickets and incidents that cannot be solved in the first-level. For this we rely on our own consultants, who know your environment well and act quickly and competently.
If required, we can already provide first-level support for your IT landscape. On request with our German consultants or through our Nearshore cooperation partner, we solve simple problems reliably, quickly and sustainably - 24 hours a day, 7 days a week.
With the rollouts of SAP software to additional locations, new functions, as well as new employees, come to SAP systems and increase the support volume. Service tickets are regularly purchased, which are processed by support every month. Time and again, adjustments are needed to exploit the complex functionality of SAP systems. The national and international sites are being developed in a targeted manner and require new functionalities. And SAP itself is still developing - it is regularly important to check new functions and implement them if necessary.
Based on our Jira Service Desk ticketing system, we manage and monitor our customers' incidents and changerequests transparently and efficiently. At the same time, Jira allows you and your employees to access your tickets at any time and to find out about the current processing status. Jira supports our team to involve consultants and developers of our SAP AMS division in the solution process as quickly as possible. With this integrated and transparent process, we are the optimal partner to help you continuously optimise your processes and continuously improve your managed services KPIs!
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
In parallel to the quickest possible troubleshooting (incident management) by providing a solution or workaround, sustainable solutions are also sought (problem management).
We serve customers' wishes with all our efforts.