SAP's new, simplified service and support portfolio is specifically designed for the cloud
A lean team for digital innovation and continuous innovation cycles
Today, many companies still know that SAP users primarily only know the SAP interface they work with on a daily basis. If there is a problem that SAP users cannot solve themselves, they must report it and hope for quick help.
As the leading IT house and number one in the German-speaking SAP market, we stand for comprehensive digitalisation in the middle class. It goes without saying that we offer our customers highly professional support services and SAP support in accordance with ITIL standard.
Broad portfolio of references
SOA People is at your disposal to support you instantly and remotely to meet your business needs. Cost-effective business continuity is essential, and we can be completely flexible in the way you work with us. Our overall goal is to reduce the running costs and efficiency of your SAP landscape.
SAP ONE Support is not a separate support offering. It does not incur any additional costs and is provided via the existing SAP Enterprise Support offering. SAP ONE Support includes and complements SAP Enterprise Support. SAP companies SuccessFactors and Ariba already have a similar level of support. The basic offer can be supplemented by the premium offers SAP ActiveEmbedded and SAP MaxAttention. With the consistent support via SAP Enterprise Support and an optional unified cooperation model via SAP ActiveEmbedded and SAP MaxAttention for all solutions, SAP offers consistent support for all solutions, regardless of the operating model. SAP ActiveEmbedded and SAP MaxAttention for On-Premise solutions can be supplemented with premium support offerings from SuccessFactors or Ariba for cloud solutions.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
In this case, you leave the SAP world to describe the problem in some way in another system.
Especially with regard to upcoming S/4 HANA migrations, this represents a risk to be avoided.