Relieve your employees
As long as the system works and is operated flawlessly, the world is fine. The pressure to act increases if errors occur or if minor but urgent adjustments are required that cannot be handled by your IT. We provide 2nd and 3rd level support for these cases. The content, scope and precise definition of the processes are provided in the Service Level Agreements (SLAs).
With this service we will do everything for you. We design, create and implement proactive end-to-end processes to manage the procurement, utilisation, measurement, and optimisation of your entire SAP landscape. There are no active tasks left for you. You also benefit from a high cost savings.
Service and Support Offerings
We also offer our customers our proprietary tool for monitoring SAP systems free of charge. This tool controls over 200 key figures 24 hours a day and allows us to detect and eliminate faults before they affect users' work.
If you have any technical support queries about our software, please contact us. It is possible to open reports 24 x 7 by e-mail.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
If there are changes in the process flow, the recorded film can be adjusted in the right place.
We also support our customers in Application Lifecycle Management.