Innovation and added value
MANAGED SERVICES
With SAP Solution Manager, an application lifecycle management tool, your users can submit service requests, errors, notices, or problems directly to us. Our support staff then remotely handle message handling and problem resolution.
With SAP ONE Support, SAP introduces a new support programme that covers all products and solutions. With SAP ONE Support, the provider provides a central access point independent of technology, deployment method or SAP solution. Thus, all business process scenarios can be covered by a unified support. According to SAP, this includes support for business-critical processes.
Standard Support targets in-house solutions
SAP Support is available in the SAP Portal. Search for SAP hints here. You have access to SAP Knowledge Base articles, the content of the SAP community and much more.
We are a young and growing team with excellent expertise. Every service representative is well trained and is therefore an expert in this field. However, our advice is not limited to technical solutions. With comprehensive cross-industry and international experience, we always orient ourselves to the most up-to-date standards and help our customers on a business level if necessary. A special feature of our company is its proximity to customers. We are not a broad-based group, located somewhere far away abroad. Our headquarters in Germany, more precisely in Wuppertal, unite all employees under one roof to get to your problem solved faster and more efficiently - as a team!
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
You have access to SAP Knowledge Base articles, the content of the SAP community and much more.
It would be ideal if the support gets a screenshot of the GUI beside the user's comment and additional parameter information, which system etc. Perhaps the information, how important this activity is, which can not be performed at the moment.