If it burns again...
SAP Business Application Support
But did you know that in our industry it is common to move a large part of the support services abroad? Not with us! Our support services are not only perfectly tailored to your needs. All of our contacts are based in Germany, including those who pick up the phone at night 2 and answer your questions. Nothing remains unexplained. Not even on weekends or late at night.
For more than 10 years, we have been providing ITIL-compliant outsourcing support services to international customers in German and English. With a fully developed infrastructure, we process an average of 15,000 tickets per month, partly also as a 24/7 service (service time and call availability). German and English are our main service languages. We support IT companies offering SAP solutions and SAP services to their customers. Our customers include SAP Service Partners, SAP Hostingpartner, SAP itself and end customers. We provide functional and technical support for our customers and support them with implementations, migrations, monitoring or maintenance activities of SAP solutions. Our AMS expertise is not only in the SAP environment. Due to our many years of experience in the support of non-SAP based solutions of our customers, we are also the right partner in this area for the maintenance and support of your applications.
Knowledge transfer all the way
Are you interested in our services? Are you interested in information, news and contributions about SAP Mail? Or would you like to stay up to date as a partner in our community? Then subscribe to our newsletter. Just sign in. This service is of course free of charge. Are you looking for answers to specific questions? Or are you looking for a special post? Just talk to us. We look forward to your contact.
Each request to the service is catalogued by a ticket system and then processed. This helps to identify specific problems in the application of the systems more quickly and can be systematically fixed or improved.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
We install and deploy SAP Solution Manager.
With critical functions of the system this can even be 4 hours!