First Level Aid
SAP defined project team
As mentioned above, there are clear overlaps in SAP Support and SAP Application Management Services, and even after this post you may have unresolved questions. So please do not hesitate to contact us and we will advise you on what services you need for your circumstances and what support is the right one. As a complete SAP service provider, we offer you everything you need as a SAP customer in our SAP Carecenter. Contact us without obligation and we will inform you about our comprehensive services.
Knowledge transfer is an important part of our support to keep costs as low as possible. We rely on a combination of pragmatic training and "learning on the job" to build and document our knowledge of the required information transfer.
WE TAKE CARE OF YOUR IT REQUESTS
The SAP Support homepage is a platform for the in-house information exchange on SAP reporting. Knowledgeable information related to SAP is presented centrally on this homepage. In addition to the training documents and SAP Online Help and SAP News, account management information such as technical support forms and contacts will also be provided.
This allows us to deal with the actual incident with a lower priority structure, so that we can use the right skills and expertise to achieve a lasting solution. Support includes in particular: Incident Handling - Urgent assistance with blocking issues / Advanced questions from key users & business process managers / Changes & fixes - business critical developments.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
We update the SAP versions and handle incidents (with highest priority — 24/7, 7 days a week).
Timely implementation is strongly recommended to avoid later inconvenience.