Evaluation of the strategy, improvement of data integration, quality and governance and draft solutions
Every two years, UNIORG undergoes sophisticated audits: The certification concerns support personnel, support processes and infrastructure. This ensures that you are supported by qualified consultants and benefit from comprehensive SAP support and service.
All this - and much more - is provided by our REALTECH Service Management Software out of the box. But it doesn't have to be our complete ITSM solution to realise this integration. You don't have to throw proven and powerful Service Desk systems like Jira, ServiceNow, BMC or helpLine overboard. You can integrate the described automatisms as an app into existing systems.
We offer the block-by-block solution of the software service support and targeted advice on SAP solutions. We run databases, monitor the SAP landscape, manage changes (transfer) and implement the update blocks, and set up backup/backup and system restore. In addition to the "Base" block, we resolve incidents 24/7, evaluate the need to change SAP Notes, databases, and operating systems for SAP applications. We install and deploy SAP Solution Manager. In addition to the "Advanced" block, we develop the company strategy, build and maintain the SAP landscape, and pull applications to new operating system versions, databases, and SAP platforms.
"By continuing to expand the SAP support programme via SAP ONE Support, we can reduce complexity and provide the flexibility and simplicity of SAP Cloud, which is tailored to the individual needs of our customers," comments Gerhard Oswald, member of the Board of Management of SAP AG and Head of the Board Division Scale, Quality & Support. "It will now be even easier for our customers to combine applications and services in the public cloud with managed services in the private cloud and on-premise technology to deliver better and faster results.".
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
With the consistent support via SAP Enterprise Support and an optional unified cooperation model via SAP ActiveEmbedded and SAP MaxAttention for all solutions, SAP offers consistent support for all solutions, regardless of the operating model.
We have already identified a number of scenarios where artificial intelligence can add significant value.