Ensure business continuity and availability
Our support offer for you
As part of the VAR (Value Added Reseller) Support Model, we process the support messages created by the end user. Our helpdesk, as the main provider of software support, receives your message, performs an initial root cause analysis of the support case, and passes the message to SAP® if necessary.
Consumption Analysis - Result: You have full transparency about your IT environment, which gives you a stronger negotiating position. Licences can be reassigned to ensure the best possible licence usage.
The first stage of cooperation is always to determine the needs of your company and SAP users. Knowing which processes are critical to your business is the key to ensuring business continuity.
Telekom offers a similar maintenance and maintenance service for your SAP® software as SAP® support directly. SAP® SE checks and certifies the quality of SAP® partner support and service within the framework of the so-called "Support Authorisation".
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
A total of 42% of those surveyed see this as a low or no added value.
This should enable customers to switch to SAP Cloud powered by SAP HANA according to their individual requirements, while at the same time exploiting existing investments in local software solutions.