Customised Training Programmes
Indirect Usage Depth Analysis - Result: We provide you with the necessary overview to prepare you for an audit. Quantitative assessment of commercial risk for in-scope applications are included here.
A big advantage: Because Salt Solutions is now well acquainted with the SAP system landscape of Schmersal, the Salt team can quickly step in even in the event of bottlenecks in large projects. For example, in November 2018, Salt Solutions was able to step in at short notice with the task of displaying special prices for Chinese customers in the system as part of the SAP introduction in China, so that they are automatically taken into account from the customer order to the invoicing - also for intercompany billing.
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As a supporter, we cover all enquiries about application management and operation of your solution. Your request will be analysed in the first level and, if necessary, forwarded to the second or third level. In this case, our system engineers and application engineers take over and take care of the issue in a dedicated manner.
In order to allow small internal SAP teams to focus on their daily business, outsourced support provides an enormous support help. Your SAP employees no longer have to solve any problems themselves, won't be ripped out of their day-to-day operations, and can dedicate themselves to efficiency-enhancing projects to drive your business forward. A big advantage is also the speed of the fixes due to the service provider's many years of experience with bugs already encountered from other customer systems. This will speed up troubleshooting and help you identify the problem behind a failure.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
Support will become more proactive and identify critical situations at an early stage - support will be delivered to the customer, not vice versa.
Today, many companies still know that SAP users primarily only know the SAP interface they work with on a daily basis.