Contact points for tracking metrics to support users and process-specific introductory metrics
PUT THE CARE OF YOUR SAP SYSTEM IN THE HANDS OF SPECIALISTS!
Our experts ensure a timely release with short reaction and solution times. We rely exclusively on permanent employees in Germany for our support and do not use offshore resources for our call-in.
We already offer AI- and Machine Learning-based support tools such as Automatic Translation to automatically translate SAP Notes and SAP Knowledge Base Articles. Built-in support and the digital support assistant will also become an integral part for our users. Customers want seamless support no matter where and on which device, and no matter what "channel". The intelligent merging of all channels, including mobile devices and social media, will give customers multiple ways to access support. Our vision is to have omnichannel access to our support, and to continue to develop new tools and pioneering solutions in co-innovation with our customers. Support will become more proactive and identify critical situations at an early stage - support will be delivered to the customer, not vice versa. Artificial intelligence and machine learning will further improve and simplify the support experience for customers, making the answers both faster and better. Intelligent ALM tools will provide fully automatic performance. We are constantly on the ball - our customers can expect a lot of innovation in SAP support in the future.
Integrated Introduction Activities:
However, SAP ONE Support only complements the basic offering of Enterprise Support. Premium support offerings such as ActiveEmbedded or MaxAttention must still be booked additionally, but these also apply regardless of the operating model. For example, SAP ActiveEmbedded and SAP MaxAttention for on-premise solutions can be supplemented with premium support offerings from SuccessFactors or Ariba for cloud solutions.
Our advice is in German, French or English. Important for you: We create the optimum utilisation of the given SAP standard and limit - where useful and feasible - the effort for special developments. The goal is always to develop a solution that meets your needs in France in a partnership process with maximum efficiency and to implement it in a timely manner.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
If you are interested in the details of our offer or have further questions, please leave your contact details.
Together with the customer, we agree on a maximum time span to resolve reported problems.