Big changes cast their shadow: What next year will bring
Defining value maps and gaining a clear understanding of value ratios
Scope of SAP Support Services: The following services are included with SAP Support. These can of course be expanded and customised as needed.
On the other hand, the IT support team itself often has many different tasks, mostly from very different areas. If the company is large and has a large SAP department, there are of course also special supporters, with explicit expertise. However, this is not always the case, and IT support in day-to-day business is usually the responsibility of the SAP system. And now the IT supporters are getting a message here that's patchy. And from that, the cause of the disorder is now to be identified. Questions are very often required. There are some real ping-pong games here that cost time and frustrate. As a result, tickets are often misdirected. Because support misclassifies them, it incorrectly prioritises them. This leads to very long maturities, to said frustration and ultimately to increased costs, because the operation may then cease. It would be ideal if the support gets a screenshot of the GUI beside the user's comment and additional parameter information, which system etc. Perhaps the information, how important this activity is, which can not be performed at the moment. In order to be able to prioritise the whole thing in the sense of the company.
Realisable value creation plan
As part of the introduction of the SAP S4/HANA system, we will be at your service for your assistance with questions about SAP. Service management will be the one-stop-shop for any type of enquiry regarding the various SAP modules. There, the employees are available as a service from the Go-Live of the respective application and clarify problems, enquiries etc..
Choose the times you want to use our support. On request, we will be there for you 24/7 and will work with you to create an individual concept for your needs.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
Simply put, SAP's licence terms mean that any use of SAP software that meets the "Use" definition under the terms of the licence agreement requires a licence.
You can also find the ticket form on the Terminal Server or on the Intranet under the heading: SAP Help & Documentation.