2nd Level Support
Is that a bug or a feature?
Your SAP support structure is well-established, but your internal staff: What is the time for strategic projects? Do you have bottlenecks due to illness, parental leave or changing working hours? We offer managed services with a strong process know-how. Our certified SAP specialists support you in an industry-independent way and relieve you from the daily business. You decide when and where. That's what we stand for.
Today, business-critical processes are happening more and more in real time. Consequently, we have decided to take fundamentally new paths: We therefore also offer real-time support, in direct interaction with our support experts, via chat or phone. Feedback on classic messages can already be received by customers in real time as SMS directly to their mobile phone. Customers prefer to help with questions directly in the application they use. We therefore integrate support directly into our products with Built-in Support.
Welcome to the SAP Support homepage !
In December 2017, Salt Solutions took over the supervision of the SAP ERP and EWM modules. This includes answering user support requests and solving problems, providing more complex evaluations and executing change requests in customising, for example creating new workstations in EWM. A global template has also been developed, for example, which significantly facilitates the maintenance of the various price lists of international sales organisations.
Any support request that we receive will only be completed after positive feedback from the user. The solution of each problem serves as the basis for another knowledge base entry for this project / solution.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
As part of our SAP Enterprise Support, our customers receive active expert help and a structured approach using SAP Value Maps.
In addition to the "Advanced" block, we develop the company strategy, build and maintain the SAP landscape, and pull applications to new operating system versions, databases, and SAP platforms.