1st Level Support
Guaranteed response and problem resolution time
To ensure smooth business operations, our support team can help you find and fix solutions. We ensure that you can continue working without long downtime. The recording and processing of the reports within the business hours (08:00-18:00, Mo-Fr) is carried out by our help desk.
For SAP environments, we use SAP Solution Manager to monitor your SAP system. Our support team can react promptly and proactively through the integrated early warning and warning function. This ensures smooth operation, more satisfied end users and a stable system environment.
SAP® Support - as needed
With Expert Chat and Schedule an Expert, we offer two live support channels that bring customers directly into contact with an SAP support expert - the same person who would edit a classic ticket to the question. Through Expert Chat, customers will receive a response directly in the chat in two out of three cases, with an average chat time of only 30 minutes. If the question in the chat cannot be solved immediately, SAP will automatically create a ticket for the customer, which will then be answered. In addition, we offer a kind of "doctor appointment" for our customer questions: With Schedule an Expert it is possible to arrange an appointment with an SAP support expert and to discuss the questions directly on the phone. We have recently also been offering this for further processing of existing tickets.
Scope of SAP Support Services: The following services are included with SAP Support. These can of course be expanded and customised as needed.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
No software solution in the world, even if it comes from the world's largest enterprise software vendor, runs smoothly.
SAP Support Portal allows any SAP customer to search for and download SAP OSS notes for questions and problems.