SAP Basis Incident Management

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Incident Management
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The technology architect is well acquainted with the company's core business, has business process and project management expertise. As part of its activities, the technology architect does not exercise project management or project management. He develops and develops strategies and solutions in coordination with higher authorities, IT departments and also business units. It defines requirements for the implementation and operation, which it aligns with the operator or with the necessary expression of the Subject Matter Expert. He also takes care of new technologies in his field of activity and is thus a driver of innovation and a catalyst from a technical point of view. He also acts as a contact for enterprise architects in the company. However, this role will be much more coordinated in the future. The range of tasks will therefore increase in width. An additional requirement in the future will be the understanding of company policy.

A well-cared-for emergency user concept enables the audit-proof allocation of extended permissions in combination with the assurance of daily operations in your company. This article first addresses the fundamental issues that require an emergency user approach. It then briefly explains how such a concept works in general and how we implement it. An Emergency User is normally used when tasks are temporarily taken over outside the initial field of activity. I described the different scenarios of when such a user can be used and how to deal with them in this blog post for you. Why is an emergency user approach important? There are several scenarios in which the use of an emergency user with extended rights is useful: In urgent cases, it is often necessary to be able to quickly make changes to the system that are outside the user's actual field of activity. A key user who has the necessary permissions is on vacation and needs a representation. The same user suffers short-term illness and his/her representative must take over his/her duties to ensure the operation. We recommend developing a concept for the short-term allocation of the additional permissions. This will ensure the implementation of the above scenarios. How does an emergency user approach work? An emergency user concept in SAP works fundamentally via a temporary assignment of additional rights to a specific user. After the tasks have been completed, the user is deprived of the rights. The tasks performed with the extended permissions are logged and can then be evaluated by an auditor. However, there are a few things to keep in mind: A process for granting special rights should be defined. It must be specified which users can get special rights. The time period for which users can request an emergency user should be limited.
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Over time, the tasks associated with the base became more complex and time-consuming, so that only the consultants could handle them. A need arose to hire a person to deal only with Basis matters.

For the authorisation requirement of a user, the transactions with user assignment already awarded should be determined accordingly, in order to be able to exclude them when selecting a suitable role. How does this work? There are various ways to identify specific user-assigned transactions, with varying degrees of result. The following article presents two variants. The first section first describes how to use SUIM to address the problem and what problems are encountered. It then explains how the task can be solved by using the transaction SE16N. As in the previous blog post Identifying all transactions of multiple roles, the roles Test_Schmidt1 and Test_Schmidt2 are used for this. Two of the transactions MM01, MM02, MM03 and MM04 were assigned to these roles in different ways. In the Test_Schmidt1 role, the transactions MM01 and MM02 were entered in the Role menu. In the Test_Schmidt2 role, the transaction MM03 was maintained in the menu of the role, but the transaction MM04 was maintained only in the S_TCODE permission object of the role. Both roles have been assigned to the user SCHMIDT_TEST. Identification of certain transactions with user assignment using SUIM This option is useful if only one transaction is to be checked for its existing assignment to a particular user. The audit is carried out here by means of the transaction SUIM. For this purpose, the variant "Roles according to complex selection criteria" has to be executed in the SUIM. After activating the option "With valid assignment of", the corresponding user and the transaction to be checked will be entered here. It is also recommended to hide the display of the collection roles in the search results.

The "Shortcut for SAP Systems" tool is ideal for doing many tasks in the SAP basis more easily and quickly.

The database layer is used to store all company data and consists of the database management system (DBMS) and the data itself.

The cause of the error can be found in the appropriate protocol, for example in the import or generation protocol.
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