Design of the SAP landscape
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Sound up-to-date know-how: With SAP Basis support, you can save time and money on training that would be needed in-house to keep your employees up to date. An SAP expert is always familiar with the latest technologies.
If we look at the question of standardisation, this concerns not only the administrative side of IT products, but also the standardisation and simplification of IT products offered by the SAP basis. For this purpose, tools such as ITIL for standardised tasks and the development of IT product and IT service catalogues have already established themselves to the greatest extent possible. These clearly describe the IT services provided. In addition to the definition of the service to be provided, the clear description shall include the identification of disclaimers and conditions that must exist. Also part of the service description is a price that can be composed of fixed and variable parts. This simplification and bundling of the product portfolios should also reduce the administrative burden when ordering, activating, changing, terminating and, of course, invoicing. The description of the IT services and the associated development of an IT product catalogue is the basis for standardisation, whether the recipient is an external or internal customer (e.g. a business unit). One difficulty is the definition of IT products, i.e. the pooling of IT services and resources. An orientation towards the idea of cloud computing can help. The characteristics of cloud computing are the provision of standardised services in terms of performance and type of performance, results-orientated services, provision of performance to a wide range of service customers, scalability, transaction-based billing and high risk of IT service failure.
The structure of SAP Basis
SAP Basis consists of three layers: a database layer, an application layer and a presentation layer. The database layer manages all the data of the SAP system in a database located on the database server and administered by a database management system (DBMS). The database supplies the connected SAP applications with the required data, data tables or system control tables. It also receives and stores new information generated by the user.
Different customers have different support requirements and concepts. We support them on-site as an extension of their internal team as well as through remote connections. Be it on an ad hoc basis (e.g. release upgrade, DB upgrade, optimization of Solution Manager) or on a permanent basis (e.g. monitoring of operations in SLR, fast reactions in defined exceptional cases, planned maintenance), we have the right team, the appropriate procedures (ITIL) and the modern tools to implement your requirements.
Use "Shortcut for SAP Systems" to accomplish many tasks in the SAP basis more easily and quickly.
For proper operation of the SAP system, the database and operating systems must be checked on a daily basis.
The security-related system settings and permissions settings applied to your SAPS systems are poorly documented, which in many cases causes the system settings to allow extensive critical access unchecked.