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BACKUP, RESTORE, RECOVERY
Different customers have different support requirements and concepts. We support them on-site as an extension of their internal team as well as through remote connections. Be it on an ad hoc basis (e.g. release upgrade, DB upgrade, optimization of Solution Manager) or on a permanent basis (e.g. monitoring of operations in SLR, fast reactions in defined exceptional cases, planned maintenance), we have the right team, the appropriate procedures (ITIL) and the modern tools to implement your requirements.
The role of the SME describes an expert in a particular field, such as SME databases or SME-SAP-HANA, in the context of SAP products and is gaining in importance due to new technologies and thematic areas. The role of the SME thus corresponds to an expert role in the technology environment. It has a good network within the IT departments and, if necessary, to other business units within the company. In order to carry out its activities, it is necessary to have already acquired practical experience in the operation of its thematic focus. Expert tools are also used to fulfil his task. Through the exact definition of disciplines, the SME assumes the informally many tasks of the traditional SAP basis administrator and also new disciplines in the course of new technologies. In addition to the existing features, there will be in the future such as SME-Cloud, SME-SAP-HANA/Databases, SME-Supplier-Management, SME-Security, SME-Compliance, SME-Landscape-Virtualisation-Management (SME-Landscape-Virtualisation-Management) and SMESolution-Manager. SME-Cloud is in contact with the global cloud manager (if it exists in the company). In addition, an expression SME-Security is in contact or reported to the global corporate security sector. An expression SME-Supplier-Relationship-Management or Supplier-Management is orientated both internally (coordination with other departments) and externally (coordination and communication with suppliers). The SME cloud is a special feature of SME Supplier Management.
SPRO Implementation Guide
SAP HANA base administrators can master the database in a way that wasn't possible back then. The SAP database is much more self-healing. Errors do less damage, are easier to detect and fix, and are less likely to impact system performance and availability before they are fixed. Monitoring tools can automatically scan the application logs, identify potential errors, and even suggest fixes, making it much easier to get to the root of the problem.
There was even a case where the SAP environment required a review of the data center power and cooling. At that time, the data center infrastructure had to be upgraded before we could even proceed.
Some missing SAP basic functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
SAP Basis is also known as module BC or application Basis.
In a decentralised system, the Community decides.